Frequently Asked Questions 🤔

SignProX is a Digital Signage Software company, offering solutions available in both cloud and on-premise deployment options.

Digital Signage Software enables remote control of content on a digital screen or a group of screens.

SignProX provides its cloud solution globally, in countries where Amazon cloud solutions are available. In other countries, the service can only be delivered as an on-premise deployment or as a local cloud deployment solution.

All the relevant setup files for installation can be found on our official Downloads page. For installation on official Android OS and Amazon OS devices.

It’s easy. To get started, you just need to turn on your computer and open our CMS in any browser. Then upload your content, create a playlist and assign the relavent content to the playlist, and then send it to your screen. Your content will start playing almost instantly. Please check out the How it works section of our website for more details.

We currently support any Android 5.1 or higher devices (Android-TV, Google-TV, tablets, set-top boxes, etc.). You can use our robust external media players to connect any other digital screens to the SignProXs service. Software media players for iOS are currently being developed and will be available end of this year 2025.

We currently support any Android 5.1 or higher devices (Android-TV, Google-TV, tablets, set-top boxes, etc.). You can use our robust external media players to connect any other digital screens to the SignProXs service. Software media players for iOS are currently being developed and will be available end of this year 2025.

Yes, it is possible. To do this you need to contact us in any convenient way. For example, send us an e-mail to info@dhsignpros.com or fill out the form in the Contact Us section. One of our specialists from the relevant sales department will contact you and give you all the details.

There is a lot of material out there. You can use our knowledge base and, if even this is not enough, our support manager is always ready to help you with any out-of-the-box questions.

We provide 24/7 customer support via online chat directly in our personal accounts. Our clients can also send us an email or send us a message via our feedback form. According to our internal regulations, our support team must contact the client about the reported issue within the next 24 hours.

There is no need to keep your screen constantly plugged to the Internet. You’ll only need it when downloading content, updating settings, or in order to keep track of your current screen status. Due to the fact that all Internet-independent content, such as videos or images, is stored in the memory of the device itself, all media already downloaded to your players will continue to play even when offline.

Sure. You can change the orientation right on your digital displays or players, and you can also customize it in the screen settings of a particular screen within our CMS by rotating it 90, 180, 270, or 360 degrees. ‍This feature may not work properly on some Android devices where this kind of rotation is not supported at the operating system level.

The price depends on the number of screens you intend to manage through our service. It starts from 15 USD per screen per month if you use from 1 to 5 screens in your network, and gradually decreases to 6 USD if you have more than 200 screens. We also offer an additional 10% discount if you pay annually. You can view the details on our pricing page.

We provide a 14-day free trial that automatically starts right after you register with the service. It is full-featured, so you can test absolutely all powerful features of the service. The only limitations are the ability to connect only 2 screens and the SignProXs watermark in the upper right corner of the screen, which will immediately disappear once you upgrade to any of the “PRO” tariffs.

Go to the subscription management section in SignProXs CMS, open the company settings by clicking the “Company Settings” icon in the top navigation bar, click “Manage Subscription” in the sidebar that opens, then click “Manage Subscription” in the information block with the terms and conditions of the current plan. Click “Cancel Subscription”. You can do this at any time, but the amount previously charged is non-refundable according to our rules described here.

In the event when you have not used the service for some reason but decided to resume your work with SignProXs, you can do so at any time. To do this, go to the company settings in SignProXs CMS and click on the “manage subscription” button. Then simply select the tariff you need.

Under the subscription settings, there is a table with the history of all payments. The data can be sorted by date or amount of payment.To download an invoice, click on the icon of the same name opposite the desired payment.

Unfortunately, according to our terms and conditions, all paid subscription fees are non- refundable, except as provided by law. The paid amounts will remain on your balance, so the next payment will be processed later due to additional payable days if for some reason a larger amount has been paid, although this is not provided for by our debit system.

Our prices are in USD (American dollar). If there is a need to pay in another currency, this can be done in the format of payment by invoice. To do this, please contact our sales department at sales@dgsignpros.com.